SHIPPING & RETURNS
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We offer secure, fully insured worldwide shipping. All orders are shipped with tracking and require a signature upon delivery.
Due to the high-value nature of our products, all sales are final.
If there is an issue with your order upon receipt, contact us within 24 hours. We will do our best to resolve any concerns quickly and professionally.
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Ready to start your sourcing request?
Submit your dream item via DM, email, or client intake form. We’ll handle the rest — with luxury, precision, and a personal touch.
100% AUTHENTICITY GUARANTEE
At Mandy Jewellers , authenticity is our promise. Every luxury item we offer — whether sourced or in-stock — is guaranteed to be 100% authentic. While we are not an authorized dealer, we hand-select every piece from our vetted network of global partners who deal directly with original manufacturers and boutiques.
Each watch undergoes a meticulous authentication process by experienced watchmakers to ensure it’s in perfect working condition, with all original parts and matching serial numbers.
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SOURCE YOUR DREAM WATCH, BAG, OR JEWELRY PIECE
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Looking for something rare, iconic, or ultra-luxurious? Let us source it for you. Whether it’s a brand-new Audemars Piguet, a vintage Rolex, a pristine Hermès Birkin, or a fully custom diamond piece — we specialize in securing the impossible.
Our global network of trusted collectors, private sellers, and boutique insiders gives us exclusive access to the most sought-after timepieces, luxury bags, and custom jewelry on the market. Each item is thoroughly vetted for authenticity, condition, and provenance.
You dream it — we deliver it.
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WARRANTY COVERAGE
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All new and pre-owned watches come with either the remainder of the original manufacturer’s warranty or our complimentary 1-Year Mandy Jewellers Warranty.
Our warranty covers internal mechanical issues or manufacturer defects. It does not cover:
• Cosmetic damage or wear and tear
• Water damage, misuse, loss, or theft
• Any third-party service or modification after purchase
Due to the nature of vintage watches and limited availability of parts, we do not offer warranty coverage on vintage timepieces.
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CONCIERGE SERVICE & PERSONAL DELIVERY
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We provide a high-touch, fully customized sourcing experience. Whether you’re after a specific timepiece, rare designer bag, or an iced-out custom creation — our team works around the clock to deliver luxury without compromise.
Connect with us through a boutique visit, call, text, email, or Instagram DM. We’ll walk you through every step of the process with transparency, care, and privacy.
VIP? We’ll come to you.
For our exclusive clients, we offer personal delivery services. Whether you’re in Atlanta, Miami, L.A., New York — or even international — we will travel to hand-deliver your piece in person for a discreet, elevated experience.
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Contact
I'm always looking for new and exciting opportunities. Let's connect.
403-973-6545